Cielo specializes in developing custom employee and consumer research, human capital modeling, and advanced analytics. Our custom research is designed to provide insights and data on key business challenges and strategic objectives. Our analytics services encompass basic and advanced statistical analysis in a variety of human capital and consumer domains. We develop theory and practice-based human capital models in the areas of employee performance, sales performance, attrition and retention, business-unit performance, organizational financial performance, employee and consumer engagement, and consumer behavior.
Staffing and Employee Assessment
Cielo designs, implements, and evaluates staffing, assessment, and promotion systems. Our systems are designed to accurately identify the best candidates in a fair and efficient manner. Our systems utilize the best practices and cutting edge research on assessment and scientific staffing. We provide a variety of traditional and alternative strategies for developing evidence of the job-relatedness of assessments and staffing systems. Cielo offers standard and custom assessments and tests that meet an organization’s particular staffing and assessment needs. Our assessment and test development services include item development, expert item review panels, basic and advanced item testing and analysis, and item banking.
Performance Management
Cielo designs, implements, and evaluates performance measurement and management systems. Our systems are designed to support high performance and employee development, as well as be easy to use and align with organizational strategy. Our systems are developed to closely align with the competency requirements of specific job and larger organizational competencies. Our systems include individual and team performance measurement systems, as well as 360 degree measurement systems.
Employment Litigation Support Services
Cielo provides expert support services in employment discrimination litigation. Our services include audits of the design and implementation of existing human resources practices, audit of compliance with legal and regulatory guidelines, statistical analysis of employment and compensation data, and assessments of the job-relatedness of existing employment and compensation practices. We have experience serving as experts representing defendents and plaintiffs, as well as neutral court appointed consultants.
Organizational and Consumer Surveying
Cielo designs and administers surveys and assessment of employee and consumer populations on a variety of topics including satisfaction, engagement, leadership, brand, and culture. We offer targeted pulse surveys of smaller groups of employees or customers, as well as larger scale census surveys of entire employee or customer populations. Our custom surveys are designed to provide insights on key organizational and consumer outcomes and provide benchmarks for tracking progress against strategic goals and initiatives. We provide a variety of reporting options that are designed to aid decision making.
Training Evaluation
Cielo designs, implements, and evaluates training programs to enhance employee performance and human capital in areas ranging from customer service delivery to technical job skills and knowledge. The design of our training programs begins with an assessment of training needs and the organizational context in order to create a training solution that is tailored to the specific organization. We provide training evaluation systems that leverage both quantitative and qualitative aspects of the impact of training on employee behavior and organizational outcomes. Our evaluation systems are designed to answer questions on return on investment and the business value of training.
